Watch our latest panel discussion with Basecamp Hotels and Wellsboro Hotel Company for insights into driving loyalty with impactful guest experiences.'
Customer loyalty is evolving – It’s no longer about collecting enough points to earn a free night’s stay. Today, loyalty means guest recognition and personalization – loyal guests want to feel special. Leading hoteliers are using guest data and integrated technology to build tailored experiences.
– How to better connect with guests along the entire customer journey
– The importance of a loyal customer base for both properties and brands
– What customer service means in this new normal
– Sharing guest data securely and serving it up at the right time
Speakers:
Shawn Bryant, CEO, Wellsboro Hotel Company
Amanda Gardner, Director of Revenue, Basecamp Hotels
Allegra Medina, Director of Product, SHR
Moderator:
Jason Freed, Editor, Hotel Recovery